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Cutting COD RTO by 30% with WhatsApp confirmation
A practical COD confirmation flow — scripts, timing, and escalation — that cut RTO from 38% to 26% across three D2C brands.
Zia Wasi
·7 min read
Explore the latest on AI agents, automation, and building smarter workflows. Written by the Depra team.
A practical COD confirmation flow — scripts, timing, and escalation — that cut RTO from 38% to 26% across three D2C brands.
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